Promoting Employee Inclusion

I have a DEI secret… And it’s a big one. Ready? The accommodations I make for my neurodivergent team members… Also benefit my neurotypical team members. Ground breaking, right? 😏 I hear a lot about companies pushing back on accommodations, but I thought I’d show you just a few of the simple things we do here. I’ll use myself as the example, and let you see how it helps everyone. 👉 I like to sit on my legs and fidget in my chair. ✨ So we’ve got comfy chairs, wider than your standard office ones, for everyone. 👉 I regularly forget my breakfast or lunch. ✨ So we keep a fully stocked drinks fridge and snack cupboard. Open to everyone. 👉 Sometimes I find the main office overwhelming when I’m trying to focus. ✨ So we created two quiet workspaces in different rooms. Everyone can use them when it all gets a bit much. 👉 I used to get anxious about calling in sick and having to justify it to my old manager. ✨ Now? Just send a text. No explanations needed. If you say you’re ill, that’s enough. Applies to everyone. 👉 I had a habit of staying too late, sometimes working 3 or 4 hours longer than I should. ✨ So we finish at 4pm. And we mean it. Everyone is made to down tools and heads off. No late-night badge of honour here. I could go on, but you get the idea. There’s really no excuse not to make accommodations for your ND teammates. Because when you do… It makes things better for everyone.

Leaders' overreliance on "DEI programming" is one of the biggest barriers in the way of real progress toward achieving #diversity, #equity, and #inclusion. Do you know where these events came from? The lunch and learns, cultural heritage celebrations, book clubs, and the like? Historically, these were all events put on by volunteer advocates and activists from marginalized communities who had little to no access to formal power and yet were still trying to carve out spaces for themselves in hostile environments. For leaders to hire figureheads to "manage" these volunteer efforts, refuse to resource them, and then take credit for the meager impact made nonetheless is nothing short of exploitation. If your workplace's "DEI Function" is a single director-level employee with an executive assistant who spends all day trying to coax more and more events out of your employee resource groups? I'm sorry to say that you are part of the problem. Effective DEI work is change management, plain and simple. It's cross-functional by necessity, requiring the ongoing exercise of power by executive leadership across all functions, the guidance and follow-through of middle management, the insight of data analysts and communicators, and the energy and momentum of frontline workers. There is no reality where "optional fill-in-the-blank history month celebrations" organized by overworked volunteers, no matter how many or how flashy, can serve as a substitute. If your workplace actually wants to achieve DEI, resource it like you would any other organization-level goal. 🎯 Hire a C-Level executive responsible for it or add the job responsibility to an existing cross-functional executive (e.g., Chief People Officer) 🎯 Give that leader cross-functional authority, mandate, headcount, and resources to work with other executives and managers across the organization on culture, process, policy, and behavior change 🎯 Set expectations with all other leaders that DEI-related outcomes will be included in their evaluation and responsibility (e.g., every department leader is responsible for their employees' belonging scores and culture of respect in their department). 🎯 Encourage responsible boundary-setting and scoping of volunteer engagement, ensuring that if Employee Resource Groups and DEI Councils/Committees want to put on events, it is because they are energized and supported to do so—not because they feel forced to run on fumes because it's the only way any impact will be made. It's long past time for our workplaces' DEI strategies to modernize away from the volunteer exploitation of "DEI programming" toward genuine organizational transformation. What steps will your leaders take to be a part of this future?

What do you do when the needs of two different disabilities clash? Let’s say someone relies on a support dog for mobility or medical alerts. Another person in the same space has a severe allergy to dogs that can trigger anaphylaxis. Both have valid, documented access needs. Neither is more important than the other. So how do you resolve this? You figure out a way to accommodate both. You don’t ban the service animal. You don’t tell the allergic person to WFH. Those are the easy, but highly dissatisfying answers. When needs clash, you need to be creative and collaborative, including both parties in the solution. Separate seating. Air purifiers. Designated paths of travel. Adjusted schedules. Dedicated conference rooms. Extra janitorial services. Communication in advance. There’s no universal playbook, but the goal never changes. Create an environment where everyone can safely participate. You don't achieve inclusion or belonging by picking a winner and a loser. Do the work to make space for everyone, even when it’s complicated. Especially when it’s complicated. Also, for those of you who are motivated by legal risk, don't forget that the party that disengages from the collaborative process first is almost always the one that loses EEOC complaints and litigation. #Accommodations #ReasonableAccommodations #Disability #Inclusion #Belonging

In the drive to build inclusive, thriving workplaces, stay interviews are a game-changer. Unlike exit interviews, which look back at why employees leave, stay interviews focus on why people stay—giving us real-time insights into engagement, satisfaction, and belonging. Here’s why stay interviews are essential for today’s diverse teams: 1. Uncover Insights That Matter: Stay interviews allow employees to share what they value most in their work environment, especially as it relates to inclusion, growth, and belonging. These conversations provide leaders with feedback directly from the voices of their teams, revealing barriers and motivators that may not surface in routine check-ins. 2. Retain Top Talent: For diverse employees, having a platform to voice their needs and experiences can boost loyalty and morale. By listening and responding to these insights, organizations show that they value each individual's unique contributions—leading to stronger retention and a richer workplace culture. 3. Reinforce Psychological Safety: Stay interviews foster an environment where people feel heard and respected. For DEI efforts, this means creating a space where employees feel comfortable discussing their challenges and successes, from career development opportunities to experiences with inclusion and support. 4. Drive DEI Strategy with Actionable Data: Conducted thoughtfully, stay interviews can guide DEI strategies with tangible data. They reveal which DEI initiatives are resonating and where there’s room for growth. This makes it easier to set meaningful, employee-driven goals that benefit everyone. By making stay interviews a regular part of your DEI strategy, we create a culture of active listening, continuous improvement, and genuine support. These conversations are a powerful reminder that every voice counts—and that by understanding why employees stay, we’re better equipped to build a workplace where everyone feels they belong. Info graph shared by Wouter Durville

Diverse teams are powerful, but only if they’re designed to be. Just putting different people together isn’t enough. What I’ve learned over 11+ years is that true  🧠 Collective Intelligence only emerges when diversity is intentionally activated. 🖌 My Blueprint to unlock it: 🔹 Cognitive diversity It’s about bringing different thinking styles. Teams that embrace divergent ways of solving problems uncover creative solutions that others miss. 🔹 Demographic Diversity The presence of different intersectional identities and lived experiences creates a richer understanding of potential blind spots and unmet needs. 🔹 Experiential Diversity Diverse career paths and life stories equip teams with practical insights that can cut through “tried-and-true” methods that often fail in complex, changing environments. 🔹 Psychological Safety This is the game-changer. Without it, diversity backfires. High-performing teams create a “safe container” where everyone—from the quiet thinkers to the bold disruptors—can voice their ideas without fear. 🔹 Inclusive Decision-Making Diversity is wasted if decisions are still made by the loudest voice in the room. Structured inclusion ensures that varied perspectives aren’t just heard but drive the direction forward. The result? 1️⃣ Faster, smarter decisions: diverse insights reduce blind spots and increase confidence in strategic choices, helping leaders respond swiftly to market changes. 2️⃣ Increased innovation and agility: aligned teams leverage diverse perspectives to solve complex problems creatively and adapt to new challenges with resilience. 3️⃣ Stronger engagement and retention: when teams feel psychologically safe and included, they’re more committed and motivated. This translates to lower turnover and higher morale. The path to unlocking your team’s full potential starts with aligning on the right elements—diversity, psychological safety, and inclusion in decisions. 🤔 P.S. Where is your team on the path to collective intelligence—and what’s your next step?

“What adjustments/ accommodations do you need?” I used to dread being asked this question. Which is kind of ironic. Of course it’s an important question, yet we often assume that every Disabled person will automatically know the answer. Whenever I was asked, I couldn’t always give one. That frustrated me, and it often frustrated the person asking too. But here’s the thing, not everyone knows what adjustments/ accommodations are going to work best, especially when they start a new role. It can be frustrating and emotionally draining trying to work out exactly what you need. But if an employee doesn’t know, what can the employer do? The first step is to create a safe, supportive environment where uncertainty is acceptable. Instead of expecting the employee to arrive with all the answers, managers can ask open, non-judgemental questions such as: “Which parts of your role feel most difficult right now?” or “When do you feel most drained or blocked?” This shifts the focus from “What adjustment/ accommodation do you want?” to “What’s getting in the way?” Employers can also take a trial-and-learn approach. Adjustments don’t have to be permanent or perfect from the start. Small, temporary changes, such as altered workloads, different communication methods, flexible hours, or modified processes, can be tested and reviewed together. If something doesn’t work, that’s information, not failure. Providing guidance is key. Managers often have a broader view of the role and can suggest options the employee may not be aware of, drawing on previous experience, occupational health advice, HR, or workplace adjustment/ accommodation frameworks. External assessments or coaching can also help turn vague difficulties into practical support. Working with Disabled charities or specialist organisations can uncover options you may not have even considered. Regular check-ins matter too, particularly when someone moves into a new role. Needs change over time, and what worked before may not work now. Adjustments shouldn’t be made once and then forgotten. They need reviewing, ongoing feedback, and willingness to adapt. Ultimately, when an employee doesn’t know what they need, the employer’s responsibility is to collaborate, experiment, and listen, rather than placing the burden solely on the individual to figure it out alone. Collaboration is a two-way street. Employers can also help by creating resources that clearly explain day-to-day duties and responsibilities, alongside examples of the types of adjustments employees can request. This makes the process a little less daunting. Finding the right adjustments or accommodations takes time. It requires flexibility, patience, and openness to learning through trial and error, but the result is a more inclusive, supportive workplace for everyone. And an employee who hasn’t been left to figure it out on their own. Image Description in comments. #WednesdayWisdom #DisabledBySociety #Wokrplace #Adjustments

Accessibility isn’t one-size-fits-all. People with the same impairment type can have different accessibility needs. All of them are equally valid. In the past, I’ve been told: “Why can’t you use this system? John can, and he’s blind too. You need to learn to adapt.” Hearing that made me feel awful. It made me feel like my access needs didn’t matter, like I wasn’t welcome. Just because one blind person can access something doesn’t mean another can – and it’s important to recognise that. Accessibility varies because people vary. What works for one disabled person might not work for another, and sometimes those needs will even conflict. For example, I have an access requirement to keep my camera off in meetings, but when I meet with deaf colleagues who rely on lip-reading, they need cameras on. In those cases, we talk and find a way to make it work for both of us. There are fundamental things you can do to improve accessibility – like creating accessible documents, using image descriptions, and adopting inclusive practices. But these are the starting point, not the finish line. Real accessibility is about conversation and flexibility. If you’re working with disabled people, don’t assume their access needs based on someone else you’ve met with the same impairment. Ask. Every time. Just like some people prefer almond milk and others prefer cow’s milk, accessibility will always look different depending on what someone needs to feel included. Getting it right isn’t about perfection – it’s about listening, adapting, and making sure everyone feels like they belong. Have you had to adapt something that worked for one disabled person but not another? Or have you ever came across this situation? I’d love to see more examples of this below 👇. #DisabilityInclusion #Disability #DisabilityEmployment #Adjustments #DiversityAndInclusion #Content

One of the things that's often misunderstood is how broad the skillset and experience of a (qualified) #DEI practitioner is. The kinds of foundational interventions that lead to actual change are often just doing the basics of people & culture well. Starting in this field is like completing a rotational program in all areas of HR. ‼️ Women of color are not advancing equitably, or are being PIP'd out at high rates. ➡️ Implement a transparent job architecture mapped to progressive competencies. ➡️ Define for each role their areas of responsibility and measures of success. ➡️ Ensure your #PerformanceManagement process considers behavioral & cultural as well as technical contributions. ➡️ Provide broad-based training on giving effective feedback and promoting psychological safety. This should include information on the specific barriers different groups face in accessing psychological safety in the workplace. ➡️ Review (& potentially adjust) the processes for performance plans for rigour and objectivity. Sound like experience in an HRBP, L&D, and Org Dev role? That's because it is!

Ever seen a program built to include… that ends up limiting instead? I have. A couple of times. I’ve seen initiatives designed with care and good intent but often, they unintentionally narrowed possibilities: 🔒 Steering specific marginalized people toward certain roles 🔒 Labeling them in ways that don’t reflect their full potential 🔒 Reinforcing the very boxes these programs aimed to break That’s why I’m a fan of applying Universal Design Principles to DEI work. Organisations need to rethink how they design programs and this framework has so much to offer. Originally developed to make physical spaces more accessible, Universal Design is a powerful framework for inclusion. It pushes us to design DEI related programs that are usable by all employees, to the greatest extent possible, without the need for separate, specialized design. 💥 It’s time we stop designing for categories and start designing for conditions. So ask yourself: how the conditions need to change for everyone can participate, contribute and thrive. Whether you're designing leadership tracks, trainings, mentorship programs or onboarding experiences, Universal Design helps you serve specific needs without excluding others. 💡 Curious how to do it? Here’s a sheet with more practical info that could inspire you to redesign. Because real inclusion starts not with asking, "Who do we need to support?"but "How can we design this to remove barriers so everyone can participate?" What are your thoughts on that? Please share in the comments 👇