Unable to view or play reels on Facebook

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Update (September 2025): All videos on Facebook are now Reels. All videos posted to Facebook will be shared as reels, regardless of length or orientation. This unifies the video experience for creators and viewers. Learn more about this change.
If you're having problems playing reels on Facebook, try these troubleshooting tips below.

Check your internet connection

  • If you’re using Wi-Fi, try reconnecting to your network or connecting to a different network.
  • If your internet connection is slow, try restarting your router or modem (internet connection device).
  • If you’re on mobile, try switching between Wi-Fi and mobile data.

Update your browser

  • Use the most up-to-date version of Chrome, Firefox, Safari, or Microsoft Edge for the best experience.
  • If your computer is running Windows 7 or earlier, try using a different browser.

Restart your computer

  • Close your internet browser and restart your computer.

Let us know if you're still having issues playing reels

  • If you're still experiencing a problem after trying these suggestions, you can report a problem.

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