Between brand attacks and broader narratives: How direct and indirect misinformation erode consumer trust
- PMID: 37952396
- DOI: 10.1016/j.copsyc.2023.101716
Between brand attacks and broader narratives: How direct and indirect misinformation erode consumer trust
Abstract
Misinformation can take various forms, from political propaganda and health-related fake news to conspiracy theories. This review investigates the consequences of both direct and indirect misinformation for brands and consumers. We review the marketing literature focused on the consequences of misinformation spread and propose a framework that acknowledges the relationship between brands and consumers in a misinformation environment. We argue that the primary consequence of misinformation is the erosion of trust among the various actors in the marketplace. Additionally, we highlight that a comprehensive understanding of the consequences of misinformation should also consider the effects of indirect misinformation on the marketplace.
Keywords: Brands; Business; Consumers; Marketing; Misinformation consequences; Trust.
Copyright © 2023 The Author(s). Published by Elsevier Ltd.. All rights reserved.
Conflict of interest statement
Declaration of competing interest The authors declare that they have no known competing financial interests or personal relationships that could have appeared to influence the work reported in this paper.
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